Terms of Use

Our online store hotelamenities.gr welcomes you!

By visiting the website or using material from these websites, you accept the following terms. Please note that you may not use the Site if you do not accept the following terms.


The General Terms and conditions for using the website and purchasing the products/services of our online store (hereinafter "Terms of Use") presented and analyzed below, determine the terms and conditions for your browsing on our website and the use of this and the online of our store and govern the sales contract entered into between us for the purchase of products from our online store.

Before entering our online store we invite you to consult the Terms of Use and make sure you agree with them. If you disagree with any of these Terms of Use, you must not take any action on our online store, including simply browsing it. However, any action you take in our online store, such as browsing it, subscribing to our newsletter service or purchasing our products, is considered as unconditional acceptance of these Terms of Use.

1) What does hotelamenities.gr offer?

hotelamenities.gr online store offers internet users the opportunity to purchase a wide range of products at competitive prices. The company chooses at its absolute discretion the products it will present through hotelamenities.gr as well as renewing and/or withdrawing them, at any time, without justification and without prior notice in any way.

Finally, the pricing policy of the company as well as the methods of promoting its products, through offers and/or discounts, are determined exclusively by the company and may be amended at any time, without prior notice in any way.

2) Receive and complete order

Orders are completed in a specific sequence of steps, detailed below. There is a case that a product that appears available on our website may not be available or be delivered within the delivery time indicated on hotelamenities.gr. Therefore, in order to be fully aware of the progress of the order you have registered and also protected from any such cases, the completion of your order is implemented through the following steps:

α) Send a request for processing

We recommend that before placing your first order, you register as a hotelamenities.gr user so that you can be served more easily and efficiently by the staff of our online store. The steps you must follow to register your order are listed below:

You select the product(s) and add them to the "shopping cart"
Go to the "shopping cart"
Fill in all the details of your order request, which appear on the order form
Submit/ order registration
Check the e-mail address you have given us to receive an automated message of your order. This message contains the details of the order request and a copy that will be received by our company.

Each time you send our company a request for an order, you must have previously accepted these terms of use, which govern the transactions between us in their entirety.

Do not forget that your requests are received by our company with the express reservation of a thorough check of the availability of the products included in your order request, since at this stage the processing of your request by our company has not yet started.

Finally, we inform you that our company follows a strict policy of protecting your personal data and only after your express consent (granted by sending the form) are they collected and processed, in the most secure and diligent manner.

β) Processing an order request

At this stage, our company thoroughly checks the availability of all the products mentioned in your order request. Particularly:

In the event that there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm by sending an e-mail to the e-mail address you have given us, which will include all its details. The shipment of the products will be carried out based on the delivery schedule of our partner courier company. store delivery time, then the partner of our company will contact you by phone or e-mail, in order to inform you of the unavailability. for a period of 10 days after sending your order request, then your request is automatically canceled and you will have to send a new request to us again.

γ) Phone orders

If you choose to place your order by phone, you must be aware of these terms and conditions.

With the final registration of your order by our service department, you automatically implicitly accept all terms and conditions.

3) Payment - order payment

To pay for the products you are interested in buying, you can choose among the methods proposed by our company.

First you decide which payment process suits you. Then choose the corresponding payment method at the appropriate point of your order request form and finally enter your necessary information.

We remind you that our company follows a strict policy of protecting your personal data and all the payment details you send us are collected and processed with complete security and diligence and only after your consent provided by sending your order request. Regarding payments using a credit card, our company in collaboration with Eurobank EFG takes all the necessary security measures that ensure the maximum possible protection in your electronic transactions. Our company uses the SSL protocol that provides maximum security in communication between electronic payment systems.

4) Product delivery and shipping costs

Simultaneously with the confirmation of your order, our company informs you of the estimated delivery time of the products you have chosen, which depends on the region you have chosen to have the products sent to you.

The order will be sent to you by our company or by a carrier of our absolute choice, during working days and hours (Monday - Friday: 09:00 - 17:00)

Our company is not responsible for any delays due to force majeure or events beyond its control. Our company is not responsible for causes of delivery delays due to delays in customs, intermediate loading-unloading areas, transport strikes or any other kind of strikes that affect the delivery of products to our company's warehouses from our suppliers, etc.

In any case of any delay, our company will make every effort to contact you on the information you have provided to it, in order to inform you about it and to consult with you about the new delivery or the delivery of another product.

Although our company takes every possible measure in order to respond to your need for information regarding the possible lack of availability of a product, there is a possibility that there will be an unexpected shortage or unavailability of the product from our suppliers even after your order has been confirmed. In this case, our company will again make every effort to contact you on the information you have provided in order to inform you about any possible completeness and to consult with you about the new delivery or the delivery of another product or the cancellation of the order free of charge for both parties and the interest-free refund of any money you may have paid within a reasonable period of time.

5) Use - Operation - Website Content

Both the company and the user are committed to the correct and based on good faith and business ethics, use and operation of the website.

In order for the access to hotelamenities.gr to be correct and complete, the activation of the JavaScript language as well as the ability to download cookies is required in the browser. Also, you must have installed an Internet Explorer version above 6 or a Mozilla Firefox version above 3.5 or another equivalent web browser version. We recommend using the latest versions of browsers as well as Adobe Flash Player to display additional graphics.

The user - consumer - member of hotelamenities.gr recognizes and accepts that in order to use some of the services of hotelamenities.gr it may be necessary to download the Some upgraded electronic software packages. The company reserves the exclusive right, and the consumer accepts it unreservedly, to permanently or temporarily stop the operation of hotelamenities.gr with or without warning to the users/members and visitors of hotelamenities< /strong>.

In any case, the user - consumer - visitor - member undertakes and accepts that they will not use hotelamenities.gr to send, publish, send by e-mail or transmit in other ways any content that is illegal , harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, libelous, violates another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted pursuant to law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs, designed to interrupt, damage, destroy or impair the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and community legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

The company takes care on a daily basis for the correct and accurate publication of all information regarding the products it promotes and displays from hotelamenities.gr. Our company is not responsible for any errors in the context of the operation of the online department store, in the listed and displayed information (such as indicatively the indicated price, availability, photo, item, etc.) which may be indicatively due to technological failures and errors, typographical and/or "human" errors and/or incorrect information from suppliers even through its negligence.

Please, in case you find any error before and/or after completing your order, send us a relevant e-mail at customers@hotelamenities.gr and/or contact us at the call center 210 2919172. In any case , however, if you find an error, please do not proceed with sending an order request before notifying our company to clarify the specific matter.

Our company's commercial strategy and pricing policy are fully in line with competition protection provisions. For this reason, the prices of the products sold at hotelamenities.gr may differ from other similar products sold at other points of sale, since our company occasionally offers product offers or other promotional actions whenever it deems it necessary for the most convenient achievement of its business objectives.

Our company has the exclusive right to change the price of any product, at any time, without reason and without prior notice.

6) Copyright

The entire content of hotelamenities.gr is the subject of intellectual property of the company and is protected by the relevant provisions of the current national and international legislation and international conventions on intellectual property. Texts, files of all kinds, brands/logos, the layout (lay-out) of hotelamenities.gr, programs, photos, plans, commercial and financial data, etc. are mentioned as examples. The intellectual property of our company is not the intellectual property of third parties such as e.g. partners, collaborating bodies, etc. It is expressly prohibited to copy, distribute, store, reproduce, republish, transfer, process, modify and any related action on the above data, in whole or in part, without the express prior written consent of the company . Any actions contrary to the above prohibition may constitute an infringement of the intellectual/industrial property rights of our company. The company expressly reserves all legal rights to claim any positive and consequential damages caused to it.

The company has the possibility of commercial exploitation (either by itself or by third parties) of all the data displayed on hotelamenities.gr as well as the modification of these data at any time it wishes with or without prior notification to the users - consumers - members of "hotelamenities.gr", who unreservedly accept the above possibility of the company.

7) Privacy Policy

Our company takes every possible care to receive your complete and correct information from you. Therefore, our company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to your sending incorrect personal information.

In particular, any notification sent to the email address you have given us (e.g. for the lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information you have provided. The same applies to the contact and shipping address of the products as well as the contact telephone numbers. In any case, you are required to update your information every time there is a change in it.

For your own better service and to facilitate your future purchases, you should register as a user of "hotelamenities.gr" when you first send an order request to our company, therefore during your first sending an order request - visit asks you to open an account with us and create a user profile (Name and e-mail), using your own unique security codes (username & password). During your registration as a registered user, the company may and you as a registered user accept the installation of a system of session cookies solely for the purpose of identifying you and your transactions in order to create your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the exclusive purpose of serving the better management of your profile and your transactions so that you are not obliged to declare your details from the beginning every time you visit hotelamenities.gr. Session cookies are deleted as soon as you are deleted as a registered user.

Our company collects your absolutely necessary personal data, exclusively and only in the context of conducting transactions with hotelamenities.gr and our communication with you for the completion of the transaction between us. In any case, you have the possibility of unrestricted access to your data and to request the deletion of your data. You are also entitled to exercise all your rights from articles 11-13 of Law 2472/1997 at any time. In any case, your data is kept by our company only for as long as you are a registered user of hotelamenities.gr and/or for as long as your transactions are carried out with us and they are deleted as soon as you are deleted as a user or /and the transaction with you is complete.

Your personal data is not communicated to any third party and is managed exclusively by our company, with the exception of:

The data related to the execution and settlement of electronic payments via credit card and
The data that are absolutely necessary for the execution of your order by the companies cooperating with us.
All your data are protected and are managed in accordance with the terms and rules of Greek legislation and in particular of Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. Also, all of your data, information and transactions are governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all necessary measures are taken to protect and ensure their privacy during transmission and/or and execution of transactions.

The user - consumer - member of hotelamenities.gr should also protect the confidentiality of his data and not make disclosures to third parties (even through his negligence) nor grant the use of their data by third parties. It is also recommended to change the user code (password) at regular intervals. The company reserves the right for any possible damage caused by a culpable violation of the above obligations of the user - consumer - member of hotelamenities.gr. Finally, in order to complete the order process, you accept the sending of automated or personalized electronic messages both directly to your PC and personally to the electronic address you have notified us as well as any telephone communication on the telephones you have notified us, by employees of the company us.

The Cookies we collect

The following table shows in detail the cookies we collect and the description of the information they store.

Cookie Name Cookie Description
CART The association with your shopping cart
CATEGORY_INFO Saves category information on the page to allow pages to be displayed faster
CUSTOMER An encrypted version of your identity as a customer with the store
CUSTOMER_AUTH An indication of whether you are currently logged in to the store
CUSTOMER_INFO An encrypted version of the client group you belong to
PERSISTENT_SHOPPING_CART A link that leads to information about your basket and traffic history if you have asked the website (permanent cookie)
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer is allowed to use cookies
VIEWED_PRODUCT_IDS The products you have seen recently


8) Data and systems security

Our company takes all the necessary measures (encryption of data, etc.) for the seamless safeguarding of personal data and transactions. Customer details are not disclosed to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all transaction procedures and the sending of your personal data - data to and from hotelamenities.gr as well as indicatively in the shopping cart, in the wish list, on your personal page as a registered user , on the registered user account creation page, on the order form, when transferring data to and from the company, etc.

The codes used for your identification are: i) the Login Code (e-mail or username) and ii) the Personal Secret Security Code (password). Every time you register them, they give you access to your personal information with absolute security. You can change the above codes at any time and as often as you wish.

The only one who has access to your details is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In the event of its loss or leakage, you must notify us immediately. Our company is not responsible for the use of the secret code by an unauthorized person.

We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible not only letters and numbers but also symbols to create your codes.

9) Limitation of the company's liability

The user-member of hotelamenities.gr expressly, irrevocably and unreservedly accepts the absolute right of the company to stop the use of his/her access codes to the services of hotelamenities.gr and to interrupt the availability of the content and information of hotelamenities.gr whenever it considers that the present conditions are violated by it. Also, the company may interrupt, suspend or modify the operation of hotelamenities.gr in whole or in part, permanently or temporarily at any time with or without prior notification to the user - consumer - member of >hotelamenities.gr.

The company is not responsible, in the event that for any reason, including the case of negligence, the operation of hotelamenities.gr is interrupted or access to it becomes difficult and/or impossible and/or "viruses" are detected » or other harmful software and are transmitted to the terminals of users/visitors, or if unauthorized third parties interfere in any way with the content and operation of the website, making it difficult to use it or causing problems in its proper operation or intercepting data concerning personal data of customers and registered users of hotelamenities.gr.

Furthermore, the company bears no responsibility in relation to the consumer's communication with third parties that may be advertised on hotelamenities.gr, while it is not responsible for any issue arising from the possible conclusion of any kind of commercial transaction between the user /member and the third advertiser.

Also, our company is under no circumstances liable for any legal or civil and/or criminal claims, nor for any damage (positive, special or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from users - consumers - members of hotelamenities.gr or third parties for a reason related to the operation or non-operation and/or use of hotelamenities.gr and/or failure to provide services and/or information available from the company through hotelamenities.gr and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it and/or security gaps created.

In any case, however, and as long as any of the above is due to the proven fraud of the company, the company is only responsible for covering any positive damage of the injured party that is directly related to the above and the fraud of the company. Similarly, all the limitations of liability stated in these terms of use, which the user - consumer - member of hotelamenities.gr recognizes and accepts in their entirety, as valid and in accordance with good faith and commercial morals.

10) Links to other websites

hotelamenities.gr may contain references to websites, for the content and services of which no one is responsible. The company does not guarantee the continuous and safe accessibility of websites, for which references to hotelamenities.gr may be included. In addition, our company bears no responsibility for the content and services of these websites and for any problem that may arise during the visit - use of said websites, the user - visitor must contact the administrators of these websites directly, who are solely responsible for fixing the problem. The company under no circumstances accepts or adopts the content or services of the websites and pages to which it refers.